Due to the exclusive and handmade nature of our Italian bags and accessories, all sales are final. We do not accept returns, exchanges, or refunds.

Each piece is carefully crafted and inspected prior to shipment to ensure the highest quality standards.

In the unlikely event that you receive an item with a manufacturing defect or experience an issue with your order, we kindly invite you to contact us promptly. Please reach out to us at info@myartifex.ch, including your order number and a brief description of the issue. Our team will review your request with care and assist you accordingly.